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This policy explains exactly what account and transaction data ok beat collects from you, how it is used, and what choices you have over it. Every section here addresses a specific question about your data — not the platform in general.
We collect the data needed to run your account and process your transactions. That includes the details you enter when you register — your name, contact information and date of birth — along with the transaction records generated each time you move funds through Maya or InstaPay. We also collect device and session data, such as your browser type, IP address and the pages you visit within the site, so we can maintain account security and detect unusual access patterns. We do not sell your personal data to third parties for their own marketing purposes. Data is shared only where required to process your payment through Maya or InstaPay, to meet legal obligations in eligible jurisdictions, or where you have given explicit consent. Retention periods depend on the nature of the data: transaction records are kept for as long as applicable local law or financial regulation requires, while session data is held for a shorter operational period. Availability of this service, and the data obligations that apply to you, depend on local law and the region from which you access your account. If you have any questions about how your data is handled, the contact path is set out in the Support section of this policy.
Understanding the exact boundary of this policy helps you know whose rules apply to each part of your account journey. We are responsible for data generated within ok beat — your account records, payment history and session activity. Data handled by external services, such as Maya's own wallet platform or InstaPay's network, falls under those providers' separate policies. The table below maps the main areas clearly.
Login credentials, session tokens and authentication activity are covered by this policy. We hold these records and you can request access to them through our support channel.
Deposit and withdrawal records processed through Maya or InstaPay are logged on our side under this policy. The payment provider also holds its own record, governed by its own terms.
Pages you visit, game sessions you start and time spent in the lobby are captured as session data under this policy. This data is used for account security and service improvement only.
External links, the Maya wallet app itself and InstaPay's own transfer interface operate outside our policy scope. We have no control over data those services collect directly from your device.
You have concrete choices over the data we hold on your account. You can ask us to provide a copy of the personal details tied to your account at any time — this includes your registration information and the transaction history visible in your account dashboard after login. Where something is recorded incorrectly, you can request a correction; we will review it and update the record if the change is supported by the information you provide. If you want to close your account and ask us to remove data that is not subject to legal retention requirements, you can raise that request through the support contact path set out below. None of these steps require you to justify the request beyond confirming your identity. We aim to acknowledge every data request promptly and resolve it within the period required by applicable local law in your eligible region.
Request a copy of the personal data and transaction history we hold on your account. The current state of your account details is shown in your account dashboard after login.
If your name, contact number or any registration detail is recorded incorrectly, contact us with the correct information and we will update it after verifying your identity.
Any question about how a specific piece of your data is used — including Maya or InstaPay transaction records — can be directed to our support team through the contact path below.
Where local law permits and retention requirements do not apply, you may request removal of personal data connected to a closed account. We will confirm which data can be deleted and which must be retained.
If you have a question about this policy, want to exercise a data right or need to flag a concern about how your information is handled, the paths below are open to you. Confirm your registered account details when you write so we can locate your record without delay.
Send your data request or policy question to our support address. Include your registered email and the specific data record or policy section your question concerns.
The live chat channel in your account dashboard is available for account-level data questions. Confirm your identity at the start of the chat so the team can access your record.
Your transaction history, registered details and current account status are visible in the dashboard after login. Start there before raising a formal request — many data questions resolve from that view.
Our data handling practice is built around four areas: the security of your account credentials, the accuracy of your transaction records, the use of cookies on the site, and the process for requesting changes to stored information. Each area has a clear owner and a defined process — nothing here is handled informally.
Login credentials and session data are stored with encryption. If our systems detect an unusual access pattern on your account — such as a login from an unrecognised device — we take steps to verify identity before allowing further activity. You can review active sessions in your account dashboard.
Every Maya deposit and InstaPay transfer generates a transaction record on your account. These records are held for the period required by applicable financial regulation in eligible regions. If a record appears incorrect, raise a correction request through the support channel and we will investigate.
We use cookies to maintain your session state, remember your language preference and detect security events. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how account features behave during your session.
If this policy changes materially, we will post the updated version on this page and note the revision at the top. Continued use of your account after a policy update means you have seen the revised terms. If you disagree with a change, you can raise the concern through the support contact path before continuing.
The questions below cover what we get asked most often about data handling, account records and user rights under this policy. If your question is not here, reach out through the support contact path set out in this page.
We collect the registration details you enter — name, email address, contact number and date of birth. After your account is active, we also log session data and the transaction records generated by your Maya or InstaPay activity. We collect only what is needed to run your account and process your payments.
Yes. Every deposit and withdrawal processed through Maya or InstaPay creates a transaction record on your account, visible in your dashboard after login. We hold these records for as long as applicable financial regulation in your eligible region requires. The payment provider also holds its own separate record.
You can. Send your request to our support team by email or live chat, confirm your registered account details and specify what data you want. We will acknowledge the request and provide the information within the period required by local law applicable to your eligible region.
Contact support with the correct information and confirm your identity. Once we verify the change is supported by what you provide, we update the record. The corrected detail will be reflected in your account dashboard. Some fields may require additional identity verification before a change can be applied.
We share data only in three situations: to process your payment through Maya or InstaPay, to meet a legal obligation in your eligible jurisdiction, or where you have explicitly consented. We do not sell your personal data to third parties for marketing or any other commercial purpose.
Transaction records subject to financial regulation retention requirements are kept for the legally required period, even after account closure. Other personal data that is not subject to retention rules can be removed on request. Contact support after closing your account to ask what data remains and what can be deleted.