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This page sets out the legal terms that govern your account with ok beat, including how we handle your data, what applies when you transact through Maya or InstaPay, and what rights you hold. Access to ok beat and all services on this domain depends on local law and is available only in eligible regions.
Using ok beat — whether to fund your account via Maya, send an InstaPay transfer, or access any part of the lobby — means these terms apply to that session and every transaction recorded under it. We do not apply terms retroactively. When we update this policy, the revised version takes effect on the date shown at the bottom of this page. Continuing to use the platform after that date means you accept the current terms. If any provision here is found unenforceable under applicable law in your region, the remaining provisions stay in force. These terms are written for accounts that are eligible under local law in the Philippines; if local law in your area restricts access, these terms do not override that. Your Maya wallet and InstaPay transfer records are part of your account history and subject to the same retention rules described in the trust section below. Where a third-party service — such as a payment processor or identity verification provider — handles part of your account process, that provider's own terms also apply to that portion. We are the first point of contact for any question about how these terms affect your account.
Not every part of your account interaction falls under the same rule. The four areas below draw the line clearly — so you know where our policy ends and where a third-party provider's terms begin.
Login, password reset, session management and account verification steps are fully within the scope of this policy. Rules here govern how we store your credentials and how access can be suspended or restored at your request or ours.
Deposits and withdrawals processed through Maya or InstaPay are covered by this policy for the record-keeping and dispute-contact portions. The processing mechanics — transfer speeds, e-wallet limits — fall under those providers' own terms, not ours.
Game titles available in the lobby, page copy, images and promotional material on this domain are covered by our content and intellectual-property terms. You may not reproduce, repackage or commercially distribute any of it without written permission.
Identity verification, payment rails and any externally hosted tools operate under their own legal terms. We do not extend our policy to those services; we link or direct you to the relevant provider when their terms are what govern the step you are on.
Our policy is not a one-way document. You hold concrete rights in relation to your account data and transaction history, and we are required to respond when you exercise them. You can request a copy of the personal data we hold on your account — submit that request through the support channel listed on this page and we will confirm receipt. If any detail in your account profile is incorrect, you can ask us to correct it; provide the updated information and we will verify and apply the change. Transaction records tied to Maya deposits or InstaPay transfers are visible in your account history tab at any time; if a record appears wrong, raise a dispute through the in-account support form. For requests that involve account closure or data deletion, contact us in writing with your registered account identifier. We aim to acknowledge all formal requests within a reasonable period and will keep you informed of progress.
Your full transaction history — including Maya and InstaPay entries — is in the account history tab. You can review it at any time after login without submitting a request.
If your name, contact number or registered e-wallet detail is wrong, submit a correction request through the support form. Attach the relevant account identifier so we can locate and update the record.
For any question about how this policy applies to your specific situation — a transaction, a restriction or a data-handling point — the in-account support form is the right starting place. Reference the policy section if you can.
A written closure request, sent from your registered contact with your account ID, starts the process. We confirm receipt, settle any open transactions, then proceed according to the retention schedule in the trust section.
Policy questions follow a specific path — not the general chat queue. Use the routes below to make sure your question lands with the right team and gets a written record.
Log in, open the support section and select the policy or account query category. This creates a ticket with your account ID attached, which speeds up handling and gives you a reference number to follow up with.
For formal requests — data access, correction, account closure — send an email to the address shown in your account settings page under Legal Contact. Include your account ID and a brief description of the request.
If a live chat agent cannot resolve a policy point, ask them to escalate to the compliance team in writing. They will log the escalation and a written response will follow through your registered contact.
Your account data — registration details, transaction history, session logs — is stored under access controls that limit which internal teams can view it and for what purpose. We keep records for as long as required by applicable regulations in your region, and not longer. When those retention periods end, we delete or anonymise the data.
We use session cookies to keep your login active and functional cookies to remember display preferences. Analytics cookies track aggregate behaviour only — no individual identity is attached. You can adjust cookie permissions in your browser settings at any time.
Account access requires your registered credentials. We do not store payment PINs or full card numbers. If you believe your account has been accessed without your permission, use the account lock option shown under security settings and contact us immediately.
Transaction records tied to Maya or InstaPay activity are kept for the period required under applicable rules. After that period, records are removed from active systems. A formal deletion request for non-required data can be submitted in writing to the legal contact address.
The compliance team handles data-handling questions, correction requests and deletion submissions. Reach them via the email address in your account settings under Legal Contact, or escalate through the in-account support form with the policy category selected.
These are the questions we receive most often about how this policy works in practice — covering your data, your account rights and how to act on them.
We do not make licensing claims on this page. Access to ok beat depends on local law and is available only where local regulations permit. If you are in an eligible region, your access and account are governed by the terms set out on this page.
Submit a data access request via the email address shown under Legal Contact in your account settings. Include your account ID and confirm the contact address to send the response to. We will acknowledge receipt and follow up in writing.
Open the account history tab, locate the transaction and use the dispute option on that record. Attach the Maya transaction reference if you have it. Our team will compare both records and respond through your registered contact with the outcome.
Yes, for data not required under applicable regulations. Send a written request from your registered contact, include your account ID, and specify what you want removed. We will confirm what falls within scope and process the deletion according to our retention schedule.
The updated terms take effect on the date shown at the bottom of this page. Continuing to use your account after that date constitutes acceptance of the revised terms. We do not apply updates retroactively to transactions already completed.
Our policy covers the record-keeping and dispute-contact side of InstaPay transactions. The transfer mechanics and processing are governed by InstaPay and your e-wallet provider. Raise a dispute with us first; if the issue sits with the processor, we will direct you to the right contact.